MTI Tech support our customers by our UK operations team of engineers. Our support services can be tailored to meet your needs; from working hours and to cover emergency call-out 24/7/365 for business-critical support including system failures.
Our engineers are trained on the products we support and can offer ‘train- the-trainer’ bespoke training on the networks and systems we deploy.
We have support contracts with major construction and infrastructure clients throughout the UK.
- Working hours technical support desk
- Working hours emergency call-outs for clients with SLAs (Service Level Agreements)
- 24/7/365 business-critical support under strict SLAs (for clients with SLA support line)
- Service engineer can be available on a timed response
- Preventative maintenance scheduling and planned Maintenance Inspections (PMI)
- Client specific SLAs
- Compliance testing
- Asset registers and register maintenance
